Terms & Conditions

The following terms and conditions may be amended at any time and without notice. 

1. Terms and Conditions of Sale

1. Placing an Order

1. Sign up on this Website.  A registered account can be in the name of only one person at a time. 
2. The product is described in the ‘Description’ section.  Photographs displayed are non-contractual and serve as guidance only.
3. In case a Warranty Certificate is applicable to your product, it will be included in the ‘Description’ of the relevant product.
4. A Confirmation of your order, containing a Confirmation Number, will be sent after your payment is cleared.
5. Once you check-out, you will not be able to add extra products to the order. 

2. Prices

1. The price of our products are displayed on the Website at the time of your order. Whilst we take every step to ensure that prices are accurate at all times, we may change the prices displayed at any time and without notice.  The final applicable price will be displayed prior to the confirmation of the order by you.
2. Prices displayed are inclusive of VAT.
3. Special offers and discounts may apply from time to time. However, we may cancel them without notice, but before you confirm your order on the Website.

3. Payment

1. Payment may be effected by Juice, Visa or MasterCard and by bank transfer .
2. All payments are made using https://www.mips.mu
3. Banking information are not stored by us and are managed exclusively by the secured MasterCard Internet Gateway Service.
4. Should you pay by credit card, it will be automatically charged with the full amount due upon check-out.

4. Delivery

1. In order to take delivery or collect your order, you will need to produce your National Identity Card (NIC) as proof of identity and the Confirmation Number. 
2. A third party may take delivery/ collect your order, provided he produces his NIC before delivery can be made. 
3. We shall not be liable for the late or non-delivery of the order or for any loss, damage or prejudice resulting from any incorrect information provided by you or resulting from events beyond our reasonable control.
4. You are referred to the link below ‘Fedex’s terms and conditions’ for terms and conditions applicable to delivery of your product.
5. The order shall provide only one delivery address.

5. Returns 

1. Once delivered or taken possession of, goods cannot be exchanged or refunded.
2. Once delivery or collection have been completed, we will not be liable for any damages, nonconformity or shortcomings of the products ordered. It is therefore important that you ascertain that the products are in good condition at the time of delivery or collection.
3. In case you notice any damage of the product or the product does not correspond to the item ordered, you should inform our Customer Service immediately at the time of delivery or collection.
4. In case the product has small scratches, you may contact our Customer Service to carry our repairs at our premises.  We reserve the right to charge additional fees and should additional fees arise, they shall be communicated to you for approval before making any repairs.
5. In the event Customer Service informs you that repairs can be carried out at our premises and that returns can be made through Fedex, the terms and conditions of return of Fedex’s will apply (see link below).  Alternatively, you may bring the product capable of being repaired at our premises, at your own cost.  
6. Once an order is confirmed by payment, there are no refunds or cancellations of order.

6. Warranty Certificate 

1. You are referred to the terms and conditions of the Warranty Certificate of each specific product which are applicable, in addition to the present Terms and Conditions.
2. You should ensure that a WarrantyCertificate is provided to you at the time of upon delivery or collection.

2. Terms and Conditions of Website
3. Account
4. By signing up, you will be responsible:
   1.  For all activities and orders placed using your account;
   2. For ensuring your account details are correct at all times;
   3. For abiding by the Terms and Conditions of this Website;
   4. For ensuring your activity is secure.  We therefore recommend that you install appropriate firewalls and antivirus programs on your device.

1. You can contact our Marble & Stones Co. Ltd’s Customer Service at [email protected].  Should you wish to deactivate your account, you should contact our Customer Service. 
2. If you have opted in,  special offers, discounts and surveys will be sent to you. You can click on the “unsubscribe” button at any time if you no longer wish to receive them.
3. Marble and Stones will not be liable for any loss, damage or prejudice as a result of hacking, tampering or similar process concerning your account.  It is therefore your duty if you suspect any abnormal activity, to contact our Customer Service immediately.
4. We cannot be held liable for any internet provision issues or for any external intrusion of your device.
5. Should we suspect that you have misused or breached the security and/or the Terms and Conditions of this Website, we may suspend or cancel your account at any time.
6. Whilst every reasonable effort is made to keep the Website in good running condition, we cannot undertake that no technical issues will arise.  Should there be any technical issues, you should contact the  Customer Service.
7. Access and speed of the Website may be limited when repairs and/or maintenance are carried out.

8. Third party websites 

1. This Website may contain links to other third party websites and advertisements. If you choose to access any of these links, you will be leaving this Website. We will not be responsible for any content, advertising, products or services available on any of those third party websites and advertisements. We will also not be responsible for any dealings and disputes that may arise as a result of using those said websites. Our Terms and Conditions and Privacy Policy will no longer be applicable.
2. We reserve the right to remove any links to third party websites and advertisements at any time, without notice.

9. Intellectual property

1. The content of this website is protected by copyrights, trademarks, database and other intellectual property rights.
2. It is strictly prohibited to copy, reproduce or make any use of this Website and its contents unless our prior written consent is obtained, save for your own non-commercial and personal use and for  the ordering process.

10. Data protection
11. By visiting the Website, you consent to us collecting, recording and processing your personal data to improve our service, process your order and to communicate any special offers or discounts. All data is collected and processed in accordance with the Data Protection Act 2017.

1. You can access our Privacy Policy here.  Any questions in relation thereof should be directed at our Customer Service.

3. Other Terms and Conditions

11. Precedence of Terms and Conditions

In the event of any contradiction between the contents of the Website and the present Terms and Conditions, the latter shall take precedence and be applicable.

12. Severance Clause

In the event that one or more of the provisions of these Terms and Conditions is invalidated for any reason by a court of competent jurisdiction, any provision so invalidated shall be deemed to be separable from the other provisions hereof and the remaining provisions shall continue to be valid and fully enforceable.

13. Applicable law and Jurisdiction

The construction, performance and validity of these Terms and Conditions, and any matter connected thereto shall, in all respects be governed by the laws of Mauritius and the courts of Mauritius shall have exclusive jurisdiction.